Overview

Welcome

Welcome to oldballs.co.uk terms and conditions. Oldballs is a company registered under the Companies Act, Company Number: 11362148.

Oldballs provides this site as a service to its customers and we would encourage you to read the following basic rules that govern your use of our site.

By approving an order, you confirm that you accept these Terms of Sale. These Terms of Sale may be updated by Oldballs in the future.

General

Using the site

Your use of our site constitutes your agreement to follow and be bound by the following terms and conditions, which together with our privacy policy govern Oldballs relationship with you in relation to this website. If you do not agree with any part of these terms and conditions please do not use this website. The content of the pages of this website are for your general information and use only and Oldballs reserves the right to update or modify these terms and conditions at any time without prior notice. Our terms and conditions should therefore be reviewed by you whenever you use this website.

All designs are owned and copyright by Oldballs. Reproduction, copying and re-selling our products is expressly prohibited without written consent from the management. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website may contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is expressly prohibited. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Sale

Placing Orders

By placing an order you are offering to purchase a product on and subject to the following terms and conditions: When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we cannot be responsible.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods, which you ordered, have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

All orders are subject to availability and confirmation of the order price. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. All prices are inclusive of VAT. Delivery costs may change dependant on the location of the delivery address specified.

Payment

We accept payment from Visa, Mastercard, Maestro, Switch, Delta, Solo and PayPal. We use a simple and secure payment gateway service via Sage Pay, so you can shop with us safe in knowledge that your transactions are 100% secure. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorisation check has been completed.

Delivery

All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by you (the recipient). We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority. Oldballs cannot be accountable for any delays incurred whilst in transit with our courier. If an item is sent to an address that you specified when ordering which turns out to be incorrect, we are not liable if this item does not reach you. Any orders placed over the weekend or on a bank holiday will not be processed until the next working day. International shipments might have additional duty to pay to receive the items. This is usually paid to SkyNet (Our International distribution service) via a payment source, i.e. Credit Card or PayPal.

We can’t charge this additional cost on the website as it is not Oldballs.co.uk that has to pay the charge and it differs in every country.

Fraud Policy

Protecting our Customers

In an effort to protect our customers, all orders placed at oldballs.co.uk are screened and security checked for fraud. We advise you to include a valid telephone number and email address with your order so we can contact you if we need you to confirm its authenticity. All checks are made for the security and safe shopping of our customers. We may ask you to confirm certain elements of your order which may include the billing or delivery address. Although it is rare that it would be necessary for us to cancel an order, we reserve the right to refuse any orders from a customer where the following situations are applicable: Incorrect credit/debit card number, expiration date or security code. Incorrect billing information (billing information you provide is different from information your credit card company/bank has on record). We may cancel any order if fraudulent activity is suspected and may refuse to process subsequent orders from customers with a previous fraudulent order history. If we are unable to contact you via the telephone number or email address you provided with your order within 3 days we reserve the right to cancel your order. (In this circumstance a full refund will be actioned to the original payment method).

Returns and Refunds

Returning an Item

We are not satisfied until you are; really we mean it. If you don’t feel 100% comfortable with your purchase from oldballs.co.uk then send it back to us within 60 days (since order placed). We cannot operate this policy on any garments that have been worn (for reasons of hygiene) or used beyond re-sale. We will refund the value of the goods upon receipt of them or exchange them if requested and stock available. When returning items to us please ensure that you include a brief explanatory note which must include your name, order number and reason for return.

Complaints

Making a Complaint

We are not satisfied until you are; really we mean it. We operate a complaints handling procedure, which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments, and please remember we are here to help.

You can contact us anytime via our contact page